Front Desk Supervisor - Growth, Perks & Leadership

Crescent Hotels & Resorts; Deerfield (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health & wellness programs

Learning & development opportunities

Travel discounts for associates and a+

401K matching program

Flexible scheduling

Discounts at Crescent managed North Am

Job summary

Crescent Hotels & Resorts is seeking a Front Office Supervisor to manage daily Front Desk operations, drive guest satisfaction, and supervise Guest Service Agents at our property. The role requires at least 2 years in a hotel supervisory position, with Marriott experience preferred.

You will hire, train, and evaluate staff, respond to guest requests, and ensure SOP/LSOP compliance while maximizing revenues. Excellent communication and diplomacy are essential.

Qualifications

• Must communicate in English.
• Self-starting with even disposition.
• Professional appearance and manner at all times.
• Team player who assists coworkers.
• Able to handle internal/external customers with tact and diplomacy.
• Strong numerical and calculator skills for basic calculations.
• Experience with front desk operations and reporting.

Responsibilities

• Supervise daily Front Desk operations to maximize revenues and guest satisfaction.
• Interview, hire, train, evaluate, and discipline when needed; maintain open communication.
• Respond to guest requests and group needs to ensure satisfaction and repeat business.
• Oversee adherence to SOPs and LSOPs; motivate staff to provide high-quality service.
• Supervise Guest Service Agents and ensure calm, effective handling of emergencies.
• Ensure attendance rules are followed and other duties as assigned.

Skills

English communication

Team player

Professional appearance

Patience & diplomacy

Numerical skills

Calculator proficiency

Front desk operations

Education

Hotel supervisory experience (2 years)

Tools

Moderately complex computer system

Job description

Crescent Hotels & Resorts is seeking a Front Office Supervisor to manage daily Front Desk operations, drive guest satisfaction, and supervise Guest Service Agents at our property. The role requires at least 2 years in a hotel supervisory position, with Marriott experience preferred.

You will hire, train, and evaluate staff, respond to guest requests, and ensure SOP/LSOP compliance while maximizing revenues. Excellent communication and diplomacy are essential.