Senior Front Desk & Client Experience Specialist

RRD Company; Chicago (IL); Vor Ort; USD 32.000 - 47.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employee discounts

Zusammenfassung

RRD Company is seeking a Senior Receptionist to manage the front desk, greet visitors, and provide essential administrative support in a fast-paced office environment in Chicago, IL.

Responsibilities include handling multi-line phone systems, welcoming clients, coordinating with staff, and ensuring accurate logging and timely completion of tasks. This role requires strong customer service, communication skills, and the ability to work independently or with a team.

Qualifikationen

• Highschool diploma or equivalent required; higher education preferred or equivalent work experience.
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment.
• Reception, switchboard or administrative assistant experience preferred.
• Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience

Aufgaben

• Perform work in reception according to established procedures.
• Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner.
• Welcome clients and visitors to the office with warmth and professionalism.
• Notify employees of visitor arrival and answer questions.
• Guide clients and visitors with appropriate instructions and hospitality for their needs.
• Provide high level, front of house services to clients and visitors.
• Utilize appropriate logs and/or tracking software for all assigned work.
• Meet contracted deadlines for accepting, completing, and delivering work assignments.
• Communicate with peers, supervisor or client on job or deadline issues.
• Help foster a proactive environment of continuous service enhancement and relationship building with the client.
• Handle sensitive and/or confidential documents and information.
• Performs Quality Assurance on own, and work of others, if required.
• May train more junior staff members.
• Assist office services or other peer teams with workload, as needed.
• Complete other administrative tasks as assigned by management.
• Troubleshoot basic office equipment problems.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner

Kenntnisse

Customer service

Verbal communication

Written communication

Teamwork

Ausbildung

High school diploma

Tools

MS Office

Jobbeschreibung

RRD Company is seeking a Senior Receptionist to manage the front desk, greet visitors, and provide essential administrative support in a fast-paced office environment in Chicago, IL.

Responsibilities include handling multi-line phone systems, welcoming clients, coordinating with staff, and ensuring accurate logging and timely completion of tasks. This role requires strong customer service, communication skills, and the ability to work independently or with a team.