Senior Front Desk & Client Experience Lead

RR Donnelley; New York (NY); On-site; USD 32,000 - 47,000; Full time

Job summary

RR Donnelley in New York is seeking a Senior Receptionist to manage the front desk, greet visitors, and provide essential office support on weekdays. You will handle multi-line calls with professionalism and coordinate with staff to ensure smooth operations.

The role requires strong customer service, excellent communication, and proficiency with MS Office. A fast-paced, team-focused environment and attention to detail are important, with a Monday–Friday shift from 6:30am to 3:30pm.

Qualifications

• High school diploma or equivalent required; higher education preferred or equivalent work experience.
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment.
• Reception, switchboard or administrative assistant experience preferred.
• Ability to learn the client’s business and greet visitors efficiently.
• Proven customer service skills to create and maintain relationships.
• MS Office (Word, Excel, Outlook) and standard messaging tools experience.
• Ability to work in a fast-paced team environment and meet deadlines.

Responsibilities

• Perform work in reception according to established procedures.
• Answer and transfer incoming calls on a multi-line system in a professional, friendly manner.
• Welcome clients and visitors with warmth and professionalism.
• Notify employees of visitor arrival and answer questions.
• Guide clients and visitors with appropriate instructions and hospitality.
• Provide high level front of house services to clients and visitors.
• Utilize logs or tracking software for assigned work.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Communicate with peers, supervisor or client on job or deadline issues.
• Foster a proactive environment of service enhancement and relationship building.
• Handle sensitive/confidential documents and information.
• Perform QA on own work and others’ if required; may train junior staff.
• Assist other teams with workload; complete other admin tasks as assigned.
• Troubleshoot basic office equipment problems; adhere to policies.
• Use equipment and supplies cost-effectively.

Skills

Customer service

Communication

MS Office

Reception experience

Education

High school diploma or equivalent

Job description

RR Donnelley in New York is seeking a Senior Receptionist to manage the front desk, greet visitors, and provide essential office support on weekdays. You will handle multi-line calls with professionalism and coordinate with staff to ensure smooth operations.

The role requires strong customer service, excellent communication, and proficiency with MS Office. A fast-paced, team-focused environment and attention to detail are important, with a Monday–Friday shift from 6:30am to 3:30pm.