Senior Front Desk & Client Experience Lead

RR Donnelley & Sons; New York (NY); Vor Ort; USD 32.000 - 47.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision coverage

401(k) with company match

Paid time off

Zusammenfassung

RR Donnelley & Sons in New York, NY is seeking a Senior Receptionist to manage the reception desk, greet visitors and provide essential office support. The role involves handling a multi-line phone system, coordinating with staff, and delivering professional front-of-house service in a fast-paced environment.

The ideal candidate has a high school diploma with 3+ years of reception/administrative experience, strong MS Office skills, and a customer-focused mindset.

Qualifikationen

• Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years' experience preferably in a legal, banking or large corporate environment
• Reception, switchboard or administrative assistant experience preferred
• Ability to learn client business and assist staff to handle calls and greet visitors efficiently
• Proven customer service skills to create and maintain relationships
• MS Office (Word, Excel, Outlook) and standard messaging/workflow tools proficiency

Aufgaben

• Answer and transfer incoming calls on a multi-line system in a professional, friendly manner
• Welcome clients and visitors to the office with warmth and professionalism
• Notify employees of visitor arrival and answer questions
• Guide clients and visitors with instructions and hospitality
• Provide high level front-of-house services and log/track work
• Meet deadlines for completing and delivering assignments
• Communicate with peers, supervisor or client on deadlines and issues
• Assist other teams or staff with workload as needed
• Complete other administrative tasks as assigned by management
• Troubleshoot basic office equipment problems
• Adhere to policies and use equipment cost-effectively

Kenntnisse

Customer service

Communication

Teamwork

Time management

Multi-line phone handling

Ausbildung

High school diploma

Tools

MS Office

Jobbeschreibung

RR Donnelley & Sons in New York, NY is seeking a Senior Receptionist to manage the reception desk, greet visitors and provide essential office support. The role involves handling a multi-line phone system, coordinating with staff, and delivering professional front-of-house service in a fast-paced environment.

The ideal candidate has a high school diploma with 3+ years of reception/administrative experience, strong MS Office skills, and a customer-focused mindset.