Senior Front Desk & Client Experience Specialist

RRD; New York (NY); On-site; USD 3,239,000 - 4,663,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Job summary

RRD is seeking a professional receptionist to manage front desk operations at our New York office. You will greet visitors, answer multi-line calls, route inquiries, and support daily administrative tasks with a client-focused approach.

The role requires at least a high school diploma and 3 years of experience in a corporate or legal environment. Proficiency with MS Office and strong communication are essential for success in this fast-paced setting.

Qualifications

• High school diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Reception, switchboard or administrative assistant experience preferred
• Ability and willingness to learn in the client’s business and employees to handle calls and greet visitors more efficiently
• Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience
• Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools
• Familiar with general office procedures to meet and maintain client satisfaction
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to elevate a problem to a supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
• Must be self-motivated with positive can-do attitude
• Must be able to interact effectively with multi-functional and diverse backgrounds

Responsibilities

• Perform work in reception according to established procedures
• Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner
• Welcome clients and visitors to the office with warmth and professionalism
• Notify employees of visitor arrival and answer questions
• Guide clients and visitors with appropriate instructions and hospitality for their needs
• Provide high level, front of house services to clients and visitors
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering work assignments
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Performs Quality Assurance on own, and work of others, if required
• May train more junior staff members
• Assist office services or other peer teams with workload, as needed
• Complete other administrative tasks as assigned by management
• Troubleshoot basic office equipment problems
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Skills

Customer service

Communication

Detail orientation

Time management

Teamwork

Professional demeanor

Multitasking

Problem solving

Education

High school diploma or equivalent

Higher education preferred

Tools

MS Office

Messaging systems

Job workflow tools

Job description

RRD is seeking a professional receptionist to manage front desk operations at our New York office. You will greet visitors, answer multi-line calls, route inquiries, and support daily administrative tasks with a client-focused approach.

The role requires at least a high school diploma and 3 years of experience in a corporate or legal environment. Proficiency with MS Office and strong communication are essential for success in this fast-paced setting.