Senior Front Desk & Client Experience Lead

RRD Company; New York (NY); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Job summary

RRD Company is seeking a Senior Receptionist in New York, NY to manage the front desk, greet visitors, and provide essential administrative support. The role operates Monday–Friday, 6:30am–3:30pm, with duties including calls handling, visitor management, and coordination with staff to ensure smooth office operations.

The ideal candidate offers 3+ years of reception or administrative experience, excellent communication, and a professional demeanor while delivering high-quality front-of-house

Qualifications

• Highschool diploma or equivalent required; higher education or experience preferred
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Reception, switchboard or administrative assistant experience preferred
• Ability to learn client’s business and greet visitors efficiently
• Proven customer service skills to create and maintain relationships
• Proficient in MS Office and basic workflow tools

Responsibilities

• Perform reception duties according to established procedures
• Answer and transfer calls on a multi-line system in a professional manner
• Greet clients and visitors with warmth and professionalism
• Notify employees of visitor arrivals and answer questions
• Guide clients with instructions and hospitality for their needs
• Provide front-of-house services and maintain logs or tracking software
• Meet deadlines for tasks and communicate with peers or clients
• Support client relationships and service excellence
• Handle confidential documents and information
• Troubleshoot basic office equipment and assist with tasks as needed
• Align with client site policies and company policies

Skills

Reception experience

Customer service

MS Office

Phone system

Education

High school diploma

Tools

MS Word

MS Excel

Outlook

Job description

RRD Company is seeking a Senior Receptionist in New York, NY to manage the front desk, greet visitors, and provide essential administrative support. The role operates Monday–Friday, 6:30am–3:30pm, with duties including calls handling, visitor management, and coordination with staff to ensure smooth office operations.

The ideal candidate offers 3+ years of reception or administrative experience, excellent communication, and a professional demeanor while delivering high-quality front-of-house