Senior Front Desk & Client Experience Pro

SmartRecruiters, Inc.; New York (NY); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

RRD in New York is seeking a reception/administrative assistant to manage front desk operations and greet clients with warmth and professionalism. You will answer calls on a multi-line system, coordinate visitor arrivals, and support various office services to ensure smooth daily operations.

The role requires a high school diploma (or equivalent), 3+ years in a legal/banking/large corporate setting, and strong MS Office skills.

Qualifications

• High school diploma or equivalent required. Higher level education preferred or equivalent work experience.
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Reception, switchboard or administrative assistant experience preferred
• Ability and willingness to learn in the client’s business and employees to handle calls and greet visitors more efficiently
• Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience
• Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools
• Familiar with general office procedures to meet and maintain client satisfaction
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
• Must be self-motivated with positive can-do attitude
• Must be able to interact effectively with multi-functional and diverse backgrounds

Responsibilities

• Perform work in reception according to established procedures
• Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner
• Welcome clients and visitors to the office with warmth and professionalism
• Notify employees of visitor arrival and answer questions
• Guide clients and visitors with appropriate instructions and hospitality for their needs
• Provide high level, front of house services to clients and visitors
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering work assignments
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Performs Quality Assurance on own, and work of others, if required
• May train more junior staff members
• Assist office services or other peer teams with workload, as needed
• Complete other administrative tasks as assigned by management
• Troubleshoot basic office equipment problems
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma or equivalent

Additional education preferred

Tools

MS Office

Log/ tracking software

Job description

RRD in New York is seeking a reception/administrative assistant to manage front desk operations and greet clients with warmth and professionalism. You will answer calls on a multi-line system, coordinate visitor arrivals, and support various office services to ensure smooth daily operations.

The role requires a high school diploma (or equivalent), 3+ years in a legal/banking/large corporate setting, and strong MS Office skills.