Front Desk & Visitor Experience Specialist

RR Donnelley; Los Angeles (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

RRD is seeking a friendly receptionist/administrative assistant to join our Los Angeles office. You will greet visitors, answer calls on a multi-line system, transfer to the right person, and support staff with essential services in a fast-paced environment.

The role requires a high school diploma and at least two years of receptionist or similar experience, with excellent communication skills and proficiency in Word and Excel.

Qualifications

• High school diploma or equivalent.
• Minimum of two-year receptionist, switchboard or administrative assistant experience preferred in a banking, legal or large corporate environment.
• Exceptional customer service with effective communication with callers, visitors and coworkers.
• Ability and willingness to learn in-depth knowledge of the company and processes to handle calls and greet visitors.
• Ability to work in a fast-paced team environment.
• Professional conduct in business matters.
• Intermediate computer skills including Word and Excel.
• Prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivated with the ability to multi-task and work well in a team.
• Interact effectively with multi-functional and diverse backgrounds.
• Positive can-do attitude.

Responsibilities

• Answer incoming calls on a multi-line phone system in a cordial, professional and timely manner.
• Greet clients and visitors to the office with warmth and professionalism.
• Provide high level services to staff, clients and guests.
• Communicate with manager and client on job or deadline issues.
• Handle additional projects and confidential documents as assigned.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Prioritize workflow and interact with clients in person, over the phone or electronically.
• Adhere to company policies and client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Attention to detail

Communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

RRD is seeking a friendly receptionist/administrative assistant to join our Los Angeles office. You will greet visitors, answer calls on a multi-line system, transfer to the right person, and support staff with essential services in a fast-paced environment.

The role requires a high school diploma and at least two years of receptionist or similar experience, with excellent communication skills and proficiency in Word and Excel.