Front Desk Concierge: Guest Experience & Admin Support

RR Donnelley; New York (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

RR Donnelley in New York is seeking a Receptionist to cover the front desk, greet visitors, and provide general clerical support. Schedule is Monday–Friday, 8:00am–5:00pm, with duties including answering calls, greeting clients, and handling confidential material.

The role requires strong customer service and professional communication in a fast-paced corporate setting. The position emphasizes team collaboration, reliability, and the ability to manage multiple tasks while maintaining poise and

Qualifications

• High school diploma or equivalent is required.
• Minimum of two-year receptionist, switchboard or administrative assistant experience, preferably in a banking, legal or large corporate environment.
• Exceptional customer service skills to effectively communicate with callers, visitors, clients and coworkers.
• Ability and willingness to learn in-depth knowledge of the company and employees to handle calls and greet visitors.
• Ability to work in a fast-paced team environment.
• Professional handling of business matters.
• Attention to detail with accuracy and quality.
• Intermediate computer skills including Microsoft Word and Excel.
• Ability to prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivation and ability to multi-task.
• Ability to interact effectively with multi-functional and diverse backgrounds.

Responsibilities

• Answer incoming calls on a multi-line phone system in a cordial, professional and timely manner; transfer calls appropriately.
• Greet clients and visitors to the office with warmth and professionalism; notify employees of arrival when necessary.
• Provide high level services to staff, clients and guests.
• Communicate with manager and client on job or deadline issues.
• Handle additional projects and confidential information as assigned.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Prioritize workflow.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies and client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication

Teamwork

Multitasking

Attention to detail

Microsoft Word

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

RR Donnelley in New York is seeking a Receptionist to cover the front desk, greet visitors, and provide general clerical support. Schedule is Monday–Friday, 8:00am–5:00pm, with duties including answering calls, greeting clients, and handling confidential material.

The role requires strong customer service and professional communication in a fast-paced corporate setting. The position emphasizes team collaboration, reliability, and the ability to manage multiple tasks while maintaining poise and