Senior Forward-Deployed ERP PM — AI-Driven Ops

Madrona Venture Labs; New York (NY); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary + meaningful equity

Premium medical, dental & vision for 1

401(k), immediate eligibility

Lunch in-office 5 days/week

Flexible/unlimited PTO

Commuter & equipment stipends

Wellness & Fitness stipend

Generous parental leave

Relocation assistance available

In-office culture in San Francisco

Job summary

DOSS is seeking a Forward Deployed Product Manager to bridge product, operations, data, and client partnership, translating complex business problems into ERP solutions on the DOSS platform. You will work directly with client leadership from discovery through go-live and leverage AI tooling as a core part of your workflow.

This role is ideal for someone who thrives in ambiguity, moves fast in enterprise settings, and brings intellectual curiosity to operational challenges while helping clients

Qualifications

• 4–6 years in consulting, technical program management, product operations, or implementation at a technology company.
• A systems thinker who can untangle complex problems and put them back together with clarity.
• High-intensity by genuine preference; you've operated in fast-moving environments (startups, consulting, finance).
• Technical from first principles; you can work through hard engineering and logic problems intuitively.
• Strong analytical mindset; SQL experience is a plus.
• Fluent with AI tools and excited about applying them to real operational problems.
• Executive presence and communication skills for director-level client environments.

Responsibilities

• Lead end-to-end ERP implementation lifecycles across upper mid-market and enterprise clients, including discovery, product design, configuration, UAT, and go-live
• Conduct cross-functional deep dives across client organizations to map business processes and surface requirements, and identify the right solution architecture
• Translate complex operational and financial workflows (flow of goods, information, and money) into data models, product configurations, and integrations on the Doss platform
• Build new product capabilities within DOSS to support enterprise-scale deployments and extend the platform
• Collaborate with technical teams on integrations and data migrations
• Own client relationships at the operator and director level; support senior-led executive relationships and escalations
• Drive retention and expansion by turning successful implementations into client advocacy
• Use AI tooling actively and fluently across your workflow and contribute to automation initiatives that improve how the team delivers

Skills

Consulting experience

ERP experience

Systems thinking

Technical from first principles

SQL

AI tooling

Executive presence

Tools

AI tooling

Job description

DOSS is seeking a Forward Deployed Product Manager to bridge product, operations, data, and client partnership, translating complex business problems into ERP solutions on the DOSS platform. You will work directly with client leadership from discovery through go-live and leverage AI tooling as a core part of your workflow.

This role is ideal for someone who thrives in ambiguity, moves fast in enterprise settings, and brings intellectual curiosity to operational challenges while helping clients