Senior Forward Deployed Engineer - Remote AI Deployments

ServiceNow; San Diego (CA); Remote; USD 172,000 - 301,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is hiring a Senior Staff Forward Deployed Solutions Engineer for Flow, aiming to guide strategic enterprise deployments and build scalable AI-native workflows. You will architect complex integrations, mentor engineers, and partner with sales to demonstrate value to top customers worldwide.

You will lead technical standards, drive customer outcomes to IT strategies, and influence product direction while maintaining security and reliability across multi-system environments.

Qualifications

• 10+ years in customer-facing technical roles in enterprise software.
• Deep hands-on experience with REST APIs, scripting, automations, and webhooks.
• Expert knowledge of single sign-on and identity architectures (SAML, OAuth, Okta, Entra ID).
• Extensive experience with enterprise service management or collaboration platforms such as ServiceNow, Jira, Slack, or Microsoft Teams.
• Strong ability to communicate and influence from system administrators and security engineers to IT directors and executives.
• Demonstrated ability to connect customer outcomes to broader IT and operations strategy and to ServiceNow’s plans.
• Track record of technical leadership and mentorship of engineers.

Responsibilities

• Lead technical design and delivery for strategic enterprise deployments, including SSO and identity architecture, multi-system integrations, and security reviews.
• Architect and build complex automations and workflows across tools such as Flow’s builder and external apps.
• Design knowledge retrieval strategies across document sources to return accurate, sourced answers at enterprise scale.
• Lead proof-of-concept and strategic evaluation efforts with sales and executives to demonstrate value.
• Define onboarding and implementation motion to enable Flow in production quickly for new customers.
• Act as a trusted advisor to IT directors and executives, aligning Flow with broader IT plans.
• Use Flow analytics to build business cases, demonstrate value, and drive expansion.
• Own multi-account health and adoption outcomes, identifying risks and driving executive resolution.
• Translate customer patterns into product requirements and mentor solutions engineers.
• Serve as escalation point for critical issues and guide issue resolution.

Skills

REST APIs

Scripting

Automation design

Identity architecture

AI workflows

Customer-facing

Mentorship

Tools

ServiceNow

Jira

Slack

Microsoft Teams

Job description

ServiceNow is hiring a Senior Staff Forward Deployed Solutions Engineer for Flow, aiming to guide strategic enterprise deployments and build scalable AI-native workflows. You will architect complex integrations, mentor engineers, and partner with sales to demonstrate value to top customers worldwide.

You will lead technical standards, drive customer outcomes to IT strategies, and influence product direction while maintaining security and reliability across multi-system environments.