Senior Staff Forward-Deployed Solutions Engineer

ServiceNow, Inc.; Addison (TX); On-site; USD 172,000 - 301,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away

Family leave programs

Job summary

ServiceNow, Inc. is hiring a Senior Staff Forward Deployed Solutions Engineer to lead the most challenging enterprise deployments for Flow. You will architect solutions that extend beyond the product and guide customers from first demo to long-term adoption.

The role combines deep technical work, strategic customer partnership, and cross-functional leadership. You will own outcomes across multiple strategic accounts, influence Flow roadmap, and define how ServiceNow deploys AI-native products in

Qualifications

• 10+ years in customer-facing technical roles, such as forward deployed, solutions, or implementation engineering in enterprise software.
• Experience leading strategic, multi-system deployments.
• Extensive experience with REST APIs, scripting, automations, and webhooks.
• Strong knowledge of single sign-on and identity architectures (SAML, OAuth, Okta, Entra ID).
• Experience with enterprise service management or collaboration platforms (ServiceNow, Jira, Slack, Microsoft Teams).
• Ability to influence product direction and cross-functional teams without direct authority.

Responsibilities

• Lead technical design and delivery for strategic enterprise deployments, including SSO and identity architecture, multi-system integrations, and security reviews.
• Architect and build complex automations and workflows across tools.
• Design knowledge retrieval strategies across document sources to ensure accurate, sourced AI answers.
• Lead proof-of-concept and strategic evaluations with sales and executives to demonstrate value.
• Define onboarding and implementation motions to reach production quickly.
• Mentor solutions engineers and act as escalation point for difficult issues.

Skills

REST APIs

Scripting

Automation

Communication

Leadership

Enterprise software

Education

Bachelor's degree in CS or related field

Tools

Okta

SAML

OAuth

Jira

Slack

Microsoft Teams

Job description

ServiceNow, Inc. is hiring a Senior Staff Forward Deployed Solutions Engineer to lead the most challenging enterprise deployments for Flow. You will architect solutions that extend beyond the product and guide customers from first demo to long-term adoption.

The role combines deep technical work, strategic customer partnership, and cross-functional leadership. You will own outcomes across multiple strategic accounts, influence Flow roadmap, and define how ServiceNow deploys AI-native products in