Senior Staff AI Deployment Architect

ServiceNow; Addison (TX); Remote; USD 172,000 - 301,000; Full time

Job summary

ServiceNow is building Flow, a new AI-native conversational experience for natural language automation and enterprise service management. You will lead the most senior deployments, architect complex solutions, and mentor engineers to raise the bar across the forward deployed team.

You will own outcomes for multiple strategic customers, influence the Flow roadmap, and define how AI-native products are deployed in field environments.

Qualifications

• 10+ years in customer-facing technical roles, enterprise software.
• Deep experience with REST APIs, scripting, automations, and webhooks.
• Expert knowledge of single sign-on and identity architectures (SAML, OAuth, Okta).
• Experience with AI-native or workflow automation in enterprise contexts.

Responsibilities

• Lead technical design and deployment for enterprise deployments, including identity and integrations.
• Architect production-grade automations across tools (Okta, Teams, Jira, Slack, Flow).
• Define knowledge retrieval strategies for enterprise-scale accuracy.

Skills

Customer-facing tech roles

REST APIs

Scripting

Automation

Webhooks

SSO/Identity architectures

AI/workflow automation

Communication & influence

Mentorship/leadership

Tools

Jira

Slack

Microsoft Teams

Okta

Entra ID

SharePoint

Job description

ServiceNow is building Flow, a new AI-native conversational experience for natural language automation and enterprise service management. You will lead the most senior deployments, architect complex solutions, and mentor engineers to raise the bar across the forward deployed team.

You will own outcomes for multiple strategic customers, influence the Flow roadmap, and define how AI-native products are deployed in field environments.