Senior Forward-Deployed AI Solutions Engineer (Remote)

ServiceNow; Santa Clara (CA); On-site; USD 201,000 - 352,000; Full time

Job summary

ServiceNow seeks a Senior Forward Deployed Software Engineer to own end-to-end AI-enabled solutions, from backend services to LLM pipelines and frontend integrations. You will partner with customers in the field to design, implement, and deliver production-ready builds in agile sprints.

You will codify patterns, shape internal tooling, and accelerate innovation, delivering scalable GenAI implementations and reusable assets across industries.

Qualifications

• Experience integrating AI into work processes, decision-making, or problem‑solving.
• 10+ years of software engineering, including 2+ years building systems in customer-facing or embedded roles
• System architecture: design and implement AI-native software in production environments
• Engineering depth: backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL)
• LLM tooling: LangChain, Semantic Kernel, prompt chaining, vector search, and context management
• Performance & observability: debugging distributed systems, latency, monitoring
• Platform mindset: contribute to shared SDKs and tools, raise velocity
• Product sensibility: MVP iteration and long-term scale
• DevOps fluency: AWS, Azure, or GCP with CI/CD, containers, infra-as-code
• Field readiness: travel up to 30% to embed onsite and deliver where it matters

Responsibilities

• Deliver production-ready solution in agile end-to-end sprints
• Engineer with APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components
• Operate in the field, deploying and iterating with customers in live environments
• Codify patterns: libraries, prompts, scaffolds, to accelerate future engagements
• Influence platform: feedback to product teams and improve platform roadmap

Skills

Backend development

Frontend development

APIs REST/GraphQL

LLM tooling

Performance & observability

DevOps CI/CD

Field readiness travel

Tools

LangChain

Semantic Kernel

Prompt chaining

Vector DBs

Job description

ServiceNow seeks a Senior Forward Deployed Software Engineer to own end-to-end AI-enabled solutions, from backend services to LLM pipelines and frontend integrations. You will partner with customers in the field to design, implement, and deliver production-ready builds in agile sprints.

You will codify patterns, shape internal tooling, and accelerate innovation, delivering scalable GenAI implementations and reusable assets across industries.