Senior Forward-Deployed AI Solutions Engineer

ServiceNow

Texas

On-site

USD 172,000 - 301,000

Full time

4 days ago

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Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Equity when applicable

Flexible time away

Job summary

ServiceNow is hiring a Senior Staff Forward Deployed Solutions Engineer to lead the most senior technical authority for Flow customers. You’ll guide strategic accounts from first demo to long-term success, architecting solutions beyond today’s product, and mentoring the forward deployed team.

You will own outcomes across multiple strategic customers, influence the Flow roadmap, and help deploy AI-native products in the field.

Qualifications

10+ years in customer-facing technical roles, including implementation leadership.
Deep experience with REST APIs, scripting, automations, and webhooks.
Expert knowledge of SSO/identity architectures (SAML, OAuth, Okta, Entra ID).
Extensive experience with enterprise security/compliance requirements.
Experience with enterprise service management or collaboration platforms (ServiceNow, Jira, Slack, MS Teams).
Strong knowledge of AI-native/workflow automation concepts and practices.

Responsibilities

Lead technical design/delivery for strategic enterprise deployments (SSO, identity integrations, security reviews).
Architect complex automations and workflows across tools like Okta, Teams, Slack, Jira, Workday, Zoom, M365, and ServiceNow.
Design knowledge retrieval strategies for accurate enterprise-scale AI responses.
Develop scalable workarounds and reusable patterns; document reference architectures and product capabilities.
Lead PoCs and strategic evaluations with sales/executives to demonstrate value and win engagements.
Mentor engineers and set technical standards across the forward deployed function.