Senior Staff AI Solutions Architect – Enterprise Deployments

ServiceNow, Inc.; San Diego (CA); On-site; USD 172,000 - 301,000; Full time

Benefits offered by this job

Health plans

401(k) match

ESPP

Matching donations

Flexible time away

Family leave

Job summary

ServiceNow is seeking a Senior Staff Forward Deployed Solutions Engineer to lead the most senior technical engagements for Flow customers. You will guide enterprise deployments, architect integrations, and set standards for the forward deployed function, mentoring engineers and shaping product direction.

You will work with customers’ IT leadership to align Flow with broader IT strategy, ensuring rapid onboarding and measurable business impact across multi-system environments.

Qualifications

• 10+ years in customer-facing technical roles, including enterprise deployments.
• Experience leading strategic, multi-system deployments across complex environments.
• Expert knowledge of single sign-on and identity architectures (SSO, SAML, OAuth, Okta, Entra ID).
• Extensive experience with enterprise service management or collaboration platforms (ServiceNow, Jira, Slack, Teams).
• Ability to translate customer outcomes into product requirements and roadmaps.

Responsibilities

• Lead technical design and delivery for strategic enterprise deployments, including SSO, identity architecture, and multi-system integrations.
• Architect complex automations and workflows across Flow with tools like Okta, Teams, Slack, Jira, Workday, and ServiceNow.
• Define onboarding and deployment motions to enable Flow quickly for customers and drive adoption.
• Partner with sales and executives to demonstrate value and win engagements.
• Mentor solutions engineers and establish technical standards and patterns across teams.

Skills

SSO architecture

Identity architecture

Multi-system integrations

Security & compliance

REST APIs

Scripting

AI and workflow automation

Stakeholder communication

Mentorship

Product guidance

Tools

Okta

Microsoft Teams

Slack

Jira

Workday

Zoom

Microsoft 365

ServiceNow

Job description

ServiceNow is seeking a Senior Staff Forward Deployed Solutions Engineer to lead the most senior technical engagements for Flow customers. You will guide enterprise deployments, architect integrations, and set standards for the forward deployed function, mentoring engineers and shaping product direction.

You will work with customers’ IT leadership to align Flow with broader IT strategy, ensuring rapid onboarding and measurable business impact across multi-system environments.