Senior AI-Native Flow Solutions Engineer - Forward Deployed

ServiceNow

San Diego (CA)

Remote

USD 172,000 - 301,000

Full time

4 days ago

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Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow seeks a Senior Staff Forward Deployed Solutions Engineer to own the most senior technical authority for Flow deployments. You will guide strategic accounts from first demo to long-term success, designing complex architectures and mentoring engineers.

You will shape the field with scalable patterns and collaborate across sales, product, and security teams. This role requires deep expertise in REST APIs, SSO, AI-native workflows, and cross-functional leadership to deliver

Qualifications

10+ years in customer-facing technical roles leading strategic deployments.
Deep REST APIs, scripting, automations, and webhooks experience.
Expert knowledge of SSO and identity architectures (e.g., Okta, Entra ID).
Experience with enterprise service management or collaboration platforms.
Strong communication and mentorship abilities to guide teams.

Responsibilities

Lead technical design and delivery for strategic deployments, including identity architecture and multi-system integrations.
Architect and build complex automations across tools like Flow's builder and external apps.
Define knowledge retrieval strategies for accurate, sourced AI answers at enterprise scale.
Lead proof-of-concept efforts and partner with sales to demonstrate value.
Mentor engineers and set technical standards for the forward deployed function.