Senior Staff Flow Solutions Engineer Enterprise Deployments

ServiceNow; Chicago (IL); On-site; USD 172,000 - 301,000; Full time

Benefits offered by this job

Health plans

401(k) plan with company match

ESPP

Job summary

ServiceNow in Chicago seeks a Senior Staff Forward Deployed Solutions Engineer to lead complex enterprise deployments for Flow. You’ll architect solutions, guide strategic accounts from first demo to long-term success, and set technical standards across the team.

You’ll own multi-account health, mentor engineers, and translate customer needs into product requirements, influencing roadmap, GTM and pricing in collaboration with sales and product teams.

Qualifications

• 10+ years in customer-facing technical roles in enterprise software.
• Hands-on experience with REST APIs, scripting, automations and webhooks.
• Expert knowledge of SSO and identity architectures (SAML, OAuth, Okta, Entra ID).
• Extensive experience with enterprise service management or collaboration platforms (ServiceNow, Jira, Slack, MS Teams).
• Strong understanding of AI and workflow automation.
• Proven ability to communicate and influence from system admins to IT directors and executives.
• Ability to connect customer outcomes to IT/operations strategy and to ServiceNow’s plans.
• Demonstrated leadership and mentorship in technical teams.

Responsibilities

• Lead technical design and delivery for enterprise deployments, including SSO, integrations, and security reviews.
• Architect and build complex automations across tools like Okta, MS Teams, Slack, Jira, Workday, Zoom, and ServiceNow.
• Design knowledge retrieval strategies for documents to ensure sourced AI answers at scale.
• Conceive scalable workarounds and turn them into reusable patterns and product capabilities.
• Lead proof-of-concept and strategic evaluations with sales and executives.
• Define onboarding to enable Flow in hours and production in one day.
• Advise IT directors aligning Flow with broader IT/operations strategy.
• Use Flow analytics to build business cases and drive expansion.
• Own multi-account health and adoption outcomes; escalate risks when needed.
• Translate customer patterns into product requirements; influence roadmap and pricing.
• Establish standards, playbooks, and tooling for the forward deployed function; scale them.
• Mentor IC3/IC4 engineers and serve as escalation point for difficult issues.
• Protect against API timeouts and integration failures; drive durable resolutions.

Skills

Customer-facing Eng

REST APIs

Scripting

Automations

Webhooks

SSO Architecture

SAML/OAuth

Okta

Entra ID

Enterprise Platforms

Jira

Slack

MS Teams

AI & Workflow

Stakeholder comms

Mentorship

Tools

ServiceNow

Jira

Slack

Microsoft Teams

Job description

ServiceNow in Chicago seeks a Senior Staff Forward Deployed Solutions Engineer to lead complex enterprise deployments for Flow. You’ll architect solutions, guide strategic accounts from first demo to long-term success, and set technical standards across the team.

You’ll own multi-account health, mentor engineers, and translate customer needs into product requirements, influencing roadmap, GTM and pricing in collaboration with sales and product teams.