Senior Forward-Deployed AI Solutions Architect

ServiceNow, Inc.

Chicago (IL)

On-site

USD 172,000 - 301,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away & family leave

Job summary

ServiceNow, Inc. is hiring a Senior Staff Forward Deployed Solutions Engineer to lead the most senior technical customer engagements for Flow. You will architect complex deployments, guide strategic accounts, and raise the bar for the forward deployed team with scalable patterns and standards.

You’ll partner with sales, define technical roadmaps, and mentor other engineers to drive repeatable success across enterprise environments.

Qualifications

10+ years in customer-facing technical roles in enterprise software.
Deep, hands-on experience with REST APIs, scripting, automations, and webhooks.
Expert knowledge of single sign-on and identity architectures (SAML, OAuth, Okta, Entra ID).
Extensive experience with enterprise service management or collaboration platforms (ServiceNow, Jira, Slack, Teams).
Strong understanding of AI and workflow automation; ability to translate customer needs into product inputs.

Responsibilities

Lead technical design and delivery for strategic enterprise deployments, including SSO and integrations.
Architect and build complex, production-grade automations and workflows across tools (Okta, Teams, Slack, Jira, Workday, Zoom, M365).
Design retrieval strategies for knowledge sources (SharePoint, Google Drive, Box, Notion, ServiceNow KB).
Develop scalable workarounds and reusable patterns for new product capabilities.
Lead PoC and strategic evaluation with sales and executives to demonstrate value.
Define onboarding and implementation motion to accelerate Flow deployment in hours.