Senior Flow Forward-Deployed Solutions Architect

ServiceNow; Illinois; On-site; USD 172,000 - 301,000; Full time

Benefits offered by this job

Health plans

401(k) plan with company match

ESPP

Flexible time away

Job summary

ServiceNow is hiring a Senior Staff Forward Deployed Solutions Engineer to lead the most senior technical deployments for Flow customers, shaping architecture, playbooks, and cross-functional leadership across large enterprise environments.

You will mentor engineers, create scalable patterns, and influence product strategy while collaborating with sales and executive stakeholders to demonstrate value and drive adoption.

Qualifications

• 10+ years in customer-facing technical roles in enterprise software.
• Experience leading strategic, multi-system deployments.
• Deep hands-on REST APIs, scripting, automations, and webhooks.
• Expert knowledge of SSO and identity architectures (SAML, OAuth, Okta).

Responsibilities

• Lead technical design and delivery for enterprise deployments with security reviews.
• Architect and build complex automations across Flow's builder with tools like Okta, Teams, Slack, Jira, Workday, Zoom, Microsoft 365, and ServiceNow.
• Design knowledge and retrieval strategies across document sources to ensure AI returns sourced answers at enterprise scale.
• Lead proof-of-concept and strategic evaluation efforts with sales and executives to demonstrate value.
• Define onboarding and implementation motions to enable Flow in hours and production in a day.

Skills

REST APIs

Scripting

Automation design

Identity architecture

SSO

Okta

Security & compliance

Mentorship

Tools

Jira

Slack

Microsoft Teams

ServiceNow

Okta

Job description

ServiceNow is hiring a Senior Staff Forward Deployed Solutions Engineer to lead the most senior technical deployments for Flow customers, shaping architecture, playbooks, and cross-functional leadership across large enterprise environments.

You will mentor engineers, create scalable patterns, and influence product strategy while collaborating with sales and executive stakeholders to demonstrate value and drive adoption.