Senior Staff Forward Deployed Engineer - Flow (Fully Remote)

ServiceNow; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

ServiceNow is seeking a high-impact technologist to lead the design and delivery of strategic enterprise deployments, including SSO and identity architecture, with multi-system integrations.

You will architect complex automations across Okta, Teams, Slack, Jira, Workday, Zoom, Microsoft 365, and ServiceNow, while shaping knowledge retrieval strategies across SharePoint, Drive, Box and the ServiceNow knowledge base.

Responsibilities

• Lead technical design and delivery for strategic enterprise deployments, including SSO and identity architecture, multi-system integrations, and security and compliance reviews.
• Architect and build complex, production-grade automations and workflows with Flow’s natural-language builder across tools such as Okta, Microsoft Teams, Slack, Jira, Workday, Zoom, Microsoft 365, and ServiceNow.
• Design knowledge and retrieval strategies across document sources such as SharePoint, Google Drive, Box, Notion, and the ServiceNow knowledge base.
• Define and continuously improve the onboarding and implementation motion so new customers set up and enable Flow in a few hours and reach production in one day.
• Act as a trusted advisor to customer IT directors and executives, aligning Flow with their broader IT and operations strategy.
• Use Flow analytics to build business cases, demonstrate value, and drive expansion from an initial use case to a full self-service service desk.
• Translate patterns across customers into clear product requirements and strategy, and partner with product management and engineering to prioritize and shepherd them through delivery.
• Serve as the voice of the customer in roadmap, architecture, and go-to-market discussions, shaping how Flow is positioned, packaged, and priced.
• Establish technical standards, playbooks, and tooling for the forward deployed function, and scale them across teams.

Job description

• Lead technical design and delivery for strategic enterprise deployments, including SSO and identity architecture, multi-system integrations, and security and compliance reviews.
• Architect and build complex, production-grade automations and workflows with Flow’s natural-language builder across tools such as Okta, Microsoft Teams, Slack, Jira, Workday, Zoom, Microsoft 365, and ServiceNow.
• Design knowledge and retrieval strategies across document sources such as SharePoint, Google Drive, Box, Notion, and the ServiceNow knowledge base.

Customer Success and Strategic Adoption:

• Define and continuously improve the onboarding and implementation motion so new customers set up and enable Flow in a few hours and reach production in one day.
• Act as a trusted advisor to customer IT directors and executives, aligning Flow with their broader IT and operations strategy.
• Use Flow analytics to build business cases, demonstrate value, and drive expansion from an initial use case to a full self-service service desk.

Product Influence and Technical Leadership:

• Translate patterns across customers into clear product requirements and strategy, and partner with product management and engineering to prioritize and shepherd them through delivery.
• Serve as the voice of the customer in roadmap, architecture, and go-to-market discussions, shaping how Flow is positioned, packaged, and priced.
• Establish technical standards, playbooks, and tooling for the forward deployed function, and scale them across teams.

ServiceNow

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture with technology and talent, and is just getting started.