Senior Fleet Services Coordinator - Scheduling & Success

Cox-Fleet-; Indianapolis (IN); Remote; USD 55,000 - 75,000; Full time

Job summary

Cox Fleet is hiring a Lead Fleet Services Coordinator to support growth in Indianapolis, IN. You will manage maintenance transations, coordinate with field operations, and ensure timely customer communication to drive repeat business.

The role requires strong organizational and Excel skills, plus ability to learn Cox Fleet IT systems, with opportunities to oversee projects and improve dispatch capabilities.

Qualifications

• HS Diploma or GED with 7 years’ related experience, or alternative combination with 5 or 9 years in related field.
• Excellent verbal and written communication; ability to interact at all organization levels.
• Proven ability to collaborate cross-functionally and build trusted partnerships.
• Strong organizational skills and ability to balance multiple tasks.
• Proficiency with Excel and data entry; able to learn Cox Fleet IT Systems (Web Wrench, MobileFrame, RO Writer).
• Knowledge of trucking industry or fleet maintenance is helpful.

Responsibilities

• Manage follow-up maintenance transactions lifecycle from origination to custody by repair technician.
• May oversee assigned projects with limited supervision.
• Exercise judgment on advanced/complex issues.
• Document accurately in Cox Fleet systems for every customer contact.
• Provide excellent customer service for internal and external calls.

Skills

Communication skills

Organizational skills

Data entry

Excel proficiency

Cross-functional collab

Independent worker

Education

HS Diploma or GED

Tools

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet is hiring a Lead Fleet Services Coordinator to support growth in Indianapolis, IN. You will manage maintenance transations, coordinate with field operations, and ensure timely customer communication to drive repeat business.

The role requires strong organizational and Excel skills, plus ability to learn Cox Fleet IT systems, with opportunities to oversee projects and improve dispatch capabilities.