Senior Fleet Customer Support Specialist

U.S. Bank; Overland Park (KS); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Disability leave

Job summary

U.S. Bank is seeking an experienced Customer Service Representative to support fleet customers 24/7. You will respond to inquiries, research issues, and resolve billing disputes while ensuring accuracy and a high level of service across time zones.

The role requires strong communication, problem-solving, and the ability to handle diverse customer needs in a fast-paced environment. Training will cover banking products, payment systems, and customer care protocols.

Qualifications

• High school diploma or equivalent.
• Typically four to five years of relevant experience.
• Excellent verbal and written communication.

Responsibilities

• Respond to telephone inquiries and problems with high quality service.
• Research, analyze, and provide solutions that meet customer needs.
• Resolve billing disputes and correct payment errors; maintain account information.

Skills

Customer service

Telephone skills

Problem-solving

Interpersonal skills

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking an experienced Customer Service Representative to support fleet customers 24/7. You will respond to inquiries, research issues, and resolve billing disputes while ensuring accuracy and a high level of service across time zones.

The role requires strong communication, problem-solving, and the ability to handle diverse customer needs in a fast-paced environment. Training will cover banking products, payment systems, and customer care protocols.