Senior Fleet Banking Support Specialist

U.S. Bank; Clayton (MO); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick Leave

Job summary

U.S. Bank in Clayton, MO is seeking a Customer Service Representative to support Voyager Fleet clients across hours of operation. You will respond to inquiries, resolve billing issues, process payments, and maintain accounts with accuracy.

This full-time role requires typically four to five years of relevant experience and offers Sunday-Thursday shifts 2:30p–11:00p with a 10% shift differential.

Qualifications

• High school diploma or equivalent required.
• Typically four to five years of relevant experience.
• Excellent telephone and interpersonal skills are essential.

Responsibilities

• Provides high quality customer service by responding to telephone inquiries, requests and problems.
• Researches, analyzes, and provides solutions that meet the customer’s needs.
• Resolve or refer billing disputes and correct payment errors.
• Maintain account information and process orders or payments as needed.

Skills

Telephone skills

Interpersonal skills

Problem-solving

Negotiation

Microsoft Office

Customer issue resolution

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank in Clayton, MO is seeking a Customer Service Representative to support Voyager Fleet clients across hours of operation. You will respond to inquiries, resolve billing issues, process payments, and maintain accounts with accuracy.

This full-time role requires typically four to five years of relevant experience and offers Sunday-Thursday shifts 2:30p–11:00p with a 10% shift differential.