Remote Contact Center Customer Experience Specialist

U.S. Bank; Clayton (MO); Remote; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a remote Customer Service professional to respond to telephone and email inquiries, research issues, and coordinate with multiple bank departments to resolve complex customer and technology problems.

The role emphasizes excellent communication, problem-solving, and the ability to present banking options that meet customer needs. Shifts vary, with a remote-based model prioritizing hubs across the country.

Qualifications

• High school diploma or equivalent.
• Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and has successfully completed specialized skill training.

Responsibilities

• Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems.
• Researches and resolves problems and errors including fraud support and internet operations.
• Act as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.
• Process and respond to customer inquiries using multiple systems to provide information on accounts while maintaining professionalism and accuracy.
• Present options to customers for convenient banking solutions while ensuring customer needs come first.

Skills

Problem solving

Negotiation

Multitasking

Customer service

Communication

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

U.S. Bank is seeking a remote Customer Service professional to respond to telephone and email inquiries, research issues, and coordinate with multiple bank departments to resolve complex customer and technology problems.

The role emphasizes excellent communication, problem-solving, and the ability to present banking options that meet customer needs. Shifts vary, with a remote-based model prioritizing hubs across the country.