Senior Fleet Customer Service Advisor - Equity Options

U.S. Bank; Missouri; On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank’s Voyager Fleet division seeks a customer service professional to support fleet clients and drivers across the country.

The role emphasizes responding to inquiries, resolving issues on first contact, and maintaining accurate account information while navigating billing concerns and payment processes. The position requires adaptability to a 2:30p–11:00p schedule with weekend rotation and a 10% shift differential for eligible evening hours.

Qualifications

• High school diploma or equivalent required.
• Typically four to five years of relevant experience.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Provides high quality customer service by responding to telephone inquiries, requests and problems.
• Researches, analyzes, and provides solutions that meet the customer’s needs.
• Resolves customer inquiries and problems on first contact; provides account information; resolves or refers billing disputes.
• Corrects payment errors; handles card, checks or other orders; researches escalated issues.

Skills

Customer service

Research

Problem-solving

Negotiation

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank’s Voyager Fleet division seeks a customer service professional to support fleet clients and drivers across the country.

The role emphasizes responding to inquiries, resolving issues on first contact, and maintaining accurate account information while navigating billing concerns and payment processes. The position requires adaptability to a 2:30p–11:00p schedule with weekend rotation and a 10% shift differential for eligible evening hours.