Fleet Support Specialist - 24/7 Customer Care

U.S. Bank; United States; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holidays

Disability insurance

Job summary

U.S. Bank seeks a Customer Service Representative to support Voyager Fleet customers by responding to inquiries, resolving issues, and processing billing adjustments. You will work in a 24/7 environment across the country, ensuring accurate account information and timely problem resolution.

The role requires strong communication, problem-solving, and multitasking skills, with training provided to handle complex customer interactions and billing processes.

Qualifications

• High school diploma or equivalent.
• Typically four to five years of relevant experience.

Responsibilities

• Respond to telephone inquiries and problems with high-quality customer service.
• Research, analyze, and provide solutions that meet customer needs.
• Resolve or refer billing disputes and perform account maintenance tasks as needed.

Skills

Customer service

Phone support

Problem solving

Communication skills

Microsoft Office

Time management

Negotiation

Tools

Microsoft Office

Job description

U.S. Bank seeks a Customer Service Representative to support Voyager Fleet customers by responding to inquiries, resolving issues, and processing billing adjustments. You will work in a 24/7 environment across the country, ensuring accurate account information and timely problem resolution.

The role requires strong communication, problem-solving, and multitasking skills, with training provided to handle complex customer interactions and billing processes.