Fleet Support & Service Sales Specialist

U.S. Bank; Kansas City (MO); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Short-term & long-term disability

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank’s Customer Service team supports Voyager Fleet clients and their drivers across the country, operating 24/7. The permanent schedule is Sunday to Thursday, 2:30 PM–11:00 PM, with Fridays and Saturdays off, and a 10% shift differential for eligible evening hours.

Training lasts ~six weeks, followed by on-the-job training before permanent scheduling. Role focuses on handling inquiries, resolving billing issues, and maintaining high customer service standards using various software

Qualifications

• High school diploma or equivalent is required.
• Typically four to five years of relevant experience.

Responsibilities

• Provide high quality customer service by responding to inquiries and problems.
• Resolve or refer billing disputes and research customer problems.

Skills

Customer service

Telephone skills

Problem solving

Negotiation

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank’s Customer Service team supports Voyager Fleet clients and their drivers across the country, operating 24/7. The permanent schedule is Sunday to Thursday, 2:30 PM–11:00 PM, with Fridays and Saturdays off, and a 10% shift differential for eligible evening hours.

Training lasts ~six weeks, followed by on-the-job training before permanent scheduling. Role focuses on handling inquiries, resolving billing issues, and maintaining high customer service standards using various software