Fleet Solutions Customer Support Specialist

U.S. Bank; Kansas; Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick and Safe Leave

Disability leave

Job summary

U.S. Bank's Voyager Fleet customer service team is hiring a responsive, detail-oriented representative to support fleet customers and drivers.

You will handle telephone inquiries, research issues, and provide timely solutions to billing and account questions, across a 24/7 schedule. The role requires strong communication, problem-solving, and computer skills with Microsoft Office; training lasts about six weeks before transitioning to a permanent shift, with evenings and weekends included and a

Qualifications

• High school diploma or equivalent required.
• Typically four to five years of relevant experience.

Responsibilities

• Provides high quality customer service by responding to telephone inquiries, requests and problems.
• Researches, analyzes, and provides solutions that meet the customer’s needs.
• Resolve or refer billing disputes and correct payment errors; maintain accounts.

Skills

Phone skills

Interpersonal skills

Problem solving

Negotiation

Difficult calls handling

Office software

Time management

Education

High school diploma

Tools

Microsoft Office

Job description

U.S. Bank's Voyager Fleet customer service team is hiring a responsive, detail-oriented representative to support fleet customers and drivers.

You will handle telephone inquiries, research issues, and provide timely solutions to billing and account questions, across a 24/7 schedule. The role requires strong communication, problem-solving, and computer skills with Microsoft Office; training lasts about six weeks before transitioning to a permanent shift, with evenings and weekends included and a