Remote Customer Experience Specialist

Usbank; Seattle (WA); Remote; USD 57,308,000 - 64,472,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability leave

Parental leave

401(k)

Paid vacation

Paid holidays

Sick leave

Job summary

U.S. Bank is seeking customer service professionals for a remote role focused on handling inquiries via phone and email with professionalism and accuracy.

You will learn products, services, rates, and procedures while assisting customers and collaborating with bank departments to resolve complex issues. Successful candidates will demonstrate problem-solving, negotiation, and multitasking skills, and will navigate multiple systems including Microsoft Office and CRM tools.

Qualifications

• High school diploma or equivalent.
• Typically has nine months of contact center customer service training/experience, 18 months of prior customer service or related experience, and has completed specialized skill training.

Responsibilities

• Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems.
• Research and resolve issues including fraud support and internet operations.
• Act as a liaison between customers and U.S. Bank departments to resolve complex issues.

Skills

Customer service

Communication

Problem solving

Time management

Multitasking

Microsoft Office

Education

High school diploma

Tools

CRM systems

Microsoft Office

Search tools

Job description

U.S. Bank is seeking customer service professionals for a remote role focused on handling inquiries via phone and email with professionalism and accuracy.

You will learn products, services, rates, and procedures while assisting customers and collaborating with bank departments to resolve complex issues. Successful candidates will demonstrate problem-solving, negotiation, and multitasking skills, and will navigate multiple systems including Microsoft Office and CRM tools.