Fleet Support Advisor: 24/7 Billing & Service Solutions

U.S. Bank; Arkansas City (KS); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Disability Insurance

Paid Vacation

401(k)

11 Paid Holidays

Adoption Assistance

Job summary

U.S. Bank is seeking a Customer Service professional to support Voyager Fleet customers, handling inquiries, resolving issues and guiding clients through account information. This role operates in a fast-paced environment with a focus on accuracy and courteous service.

The position emphasizes problem solving, effective communication, and the ability to manage multiple tasks while maintaining high service levels. Comprehensive benefits and training are provided.

Qualifications

• High school diploma or equivalent is required.
• Typically four to five years of relevant experience.
• Strong customer service orientation and communication skills preferred.
• Proficient with Microsoft Office and basic computer navigation.

Responsibilities

• Provides high quality customer service by responding to telephone inquiries, requests and problems.
• Researches, analyzes, and provides solutions that meet the customer’s needs.
• Resolves or refers billing disputes and maintains customer accounts.

Skills

Customer service

Telephone handling

Problem solving

Interpersonal skills

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a Customer Service professional to support Voyager Fleet customers, handling inquiries, resolving issues and guiding clients through account information. This role operates in a fast-paced environment with a focus on accuracy and courteous service.

The position emphasizes problem solving, effective communication, and the ability to manage multiple tasks while maintaining high service levels. Comprehensive benefits and training are provided.