Remote Bank Customer Service Specialist (Missouri)

Belay Bank; Missouri; Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Fully Remote

Job summary

First Bank is seeking a Customer Service Representative for Missouri with a strong focus on delivering excellent client experiences via phone support. The role requires handling financial and service inquiries, with a schedule that includes weekday evenings and rotating Saturdays.

The role emphasizes learning internal systems, maintaining quality service, and collaborating with Tier-2 specialists. Ideal candidates have call center experience and solid Microsoft Office skills.

Qualifications

• High school diploma or general education degree (GED) required.
• At least 1 year of client service experience and/or training; or equivalent education/experience.
• Call center experience preferred.
• Knowledge of Microsoft Office and business software required.

Responsibilities

• Serve as first point of contact for Tier 1 support and service requests.
• Assess client needs, set expectations, and escalate to Tier-2 when needed.
• Search knowledge bases and documentation to resolve inquiries.
• Contribute to individual and team performance goals.
• Learn internal systems, processes, and quality standards.
• Connect with team members you will interact with most.

Skills

Customer service

Call center experience

Microsoft Office

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

First Bank is seeking a Customer Service Representative for Missouri with a strong focus on delivering excellent client experiences via phone support. The role requires handling financial and service inquiries, with a schedule that includes weekday evenings and rotating Saturdays.

The role emphasizes learning internal systems, maintaining quality service, and collaborating with Tier-2 specialists. Ideal candidates have call center experience and solid Microsoft Office skills.