Senior Field Technician: Install, Troubleshoot & Train

Ricoh USA, Inc.; Cleveland (OH); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, life & disability ins

401K retirement savings plan

Health Savings Account (HSA) & FSA

Tuition assistance programs

Paid vacation and holidays

Job summary

Ricoh USA, Inc. is seeking a Senior Field Representative, Support CIP in Cleveland, OH.

The role focuses on independent, expert-level services across product and service offerings, including training and new business development opportunities. Responsibilities include configuring, repairing, and training on Ricoh equipment, maintaining customer relationships, and managing workload with accuracy in time tracking.

Qualifications

• Valid state driver''s license required with auto insurance coverage per Ricoh policy.
• High school diploma required; exposure to computers, electronics, mechanics, basic networking and printing software desired.
• Meets requirements of the Technology Services Training Role Inventory and Certification Program as defined by management.
• See internal certification document: DOC-766716.

Responsibilities

• Perfoms product specialist services including configuring, installing, troubleshooting, networking, maintaining and training.
• Performs full range of product repair, customer training, equipment and workflow observation, and shares solutions to improve methods.
• Proactively seeks opportunities to increase utilization of Ricoh equipment, supplies and services.
• Assembles and maintains product expertise and shares knowledge for other team members.
• Maintains productive relationships with customers and Ricoh personnel and promotes Ricoh offerings.
• Manages own time and schedule, executes workload and call handling procedures.
• Completes administrative tasks accurately and timely, records time and activity in tracking systems.
• Maintains on-site inventory as assigned/necessary.

Skills

Valid driver's license

Multi-tasking

Organizational skills

Verbal communication

Problem solving

Confidential information handling

Microsoft Office proficiency

Education

High school diploma

Tools

Microsoft Office

Job description

Ricoh USA, Inc. is seeking a Senior Field Representative, Support CIP in Cleveland, OH.

The role focuses on independent, expert-level services across product and service offerings, including training and new business development opportunities. Responsibilities include configuring, repairing, and training on Ricoh equipment, maintaining customer relationships, and managing workload with accuracy in time tracking.