Senior Field Technician - Office Equipment & Support

Ricoh; San Bernardino (CA); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay

Training & development

Mentorship opportunity

Autonomous work environment

Collaborative culture

Job summary

Ricoh USA, Inc. in California is seeking a Senior Field Representative, Field Services Support to diagnose, repair, and maintain advanced office technology across a designated territory. You will work directly with customers, build strong relationships, and mentor junior technicians.

The role emphasizes hands-on problem solving, timely service, and staying current with new products through ongoing training. A valid driver's license and travel within the territory are required.

Qualifications

• Technical school education or equivalent hands-on technical experience.
• 3+ years of field service, equipment maintenance, or related technical experience.
• Minimum of 1 industry certification.
• Valid driver's license and ability to travel throughout an assigned territory.
• Excellent communication and customer service skills.

Responsibilities

• Diagnose, troubleshoot, repair, and maintain advanced office technology equipment.
• Perform installations, upgrades, retrofits, and equipment removals.
• Support multifunction devices, color and black-and-white systems, and related technologies.
• Stay current on new products and technical advancements through ongoing training.
• Provide advanced technical support to fellow technicians.
• Assist in resolving escalated and complex service issues.
• Share expertise through on-the-job training and technical coaching.
• Serve as a trusted resource for both customers and team members.
• Organize and prioritize service calls efficiently.
• Maintain accurate parts inventory and company assets.
• Partner closely with sales teams to identify upgrade opportunities and customer needs.
• Complete service documentation and administrative tasks accurately and on time.
• Build and maintain strong customer relationships.
• Resolve challenging service situations with professionalism and expertise.
• Communicate technical information clearly and effectively.
• Ensure customers receive outstanding support and timely solutions.

Skills

Customer service

Communication skills

Troubleshooting

Time management

Education

Technical school education or equivalent hands-on technical experience

Tools

Diagnostic equipment

Job description

Ricoh USA, Inc. in California is seeking a Senior Field Representative, Field Services Support to diagnose, repair, and maintain advanced office technology across a designated territory. You will work directly with customers, build strong relationships, and mentor junior technicians.

The role emphasizes hands-on problem solving, timely service, and staying current with new products through ongoing training. A valid driver's license and travel within the territory are required.