Senior Field Service & Solutions Technician

Ricoh; Oregon; Hybrid; USD 27,000 - 36,000; Full time

Job summary

Ricoh is seeking a Senior Field Representative, Support CIP, to independently service and train on Ricoh business solutions in the United States. The role emphasizes delivery of product and service offerings across assigned areas, with opportunities to develop new business and support functions.

You will configure, install, troubleshoot, repair, and train customers on equipment and workflows, while proactively seeking opportunities to increase equipment utilization and service value.

Qualifications

• Requires valid state driver's license and auto insurance coverage.
• High school diploma; basic computer/electronics knowledge preferred.
• Basic networking and printing software understanding desired.
• Certification requirement documented by manager (DOC-766716).

Responsibilities

• Install, configure, troubleshoot, and train on Ricoh products and services in area of responsibility.
• Perform product repair, training, workflow observation, and share solutions to improve methods.
• Identify volume-building opportunities to increase Ricoh equipment, supplies, and services usage.
• Assemble/share expertise on products; maintain equipment operations per specs; assist others when needed.
• Maintain logs and reports; manage time and travel; meet workload requirements.

Skills

Driver's license

Multi-tasking

Verbal communication

Customer service

Problem solving

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Ricoh is seeking a Senior Field Representative, Support CIP, to independently service and train on Ricoh business solutions in the United States. The role emphasizes delivery of product and service offerings across assigned areas, with opportunities to develop new business and support functions.

You will configure, install, troubleshoot, repair, and train customers on equipment and workflows, while proactively seeking opportunities to increase equipment utilization and service value.