Field Specialist I, Advanced CIP

Ricoh USA, Inc.; Elk Grove Village (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading printing services provider is seeking a Field Specialist I for their Advanced CIP division. In this full-time role, you will deliver high-level support across Ricoh's products, blending hands-on technical service with customer relationship management. Your responsibilities will include configuring, troubleshooting and maintaining equipment while ensuring excellent customer service. Strong multitasking and communication skills are essential, along with a high school diploma and relevant technical coursework. Extensive travel is required.

Qualifications

• Valid driver's license and auto insurance as per company policy required.
• Self-motivated, goal-oriented, and committed to continuous learning.
• Extensive daily travel and physical demands involving lifting.

Responsibilities

• Deliver high-level support for Ricoh products and services.
• Lead service efforts and mentor peers in technical issues.
• Build and maintain professional relationships with customers.

Skills

Technical support

Customer relationship management

Problem-solving

Multitasking

Communication

Conflict resolution

Education

High school diploma

Coursework in computers, electronics, mechanics, or networking

Tools

Microsoft Office

Mobile technologies

Job description

Field Specialist I, Advanced CIP role at Ricoh USA, Inc.

As a Field Specialist I in Ricoh’s Advanced CIP division, you’ll be a strategic technical expert delivering high-level support across a wide range of Ricoh products and services. This role blends hands‑on technical service with consultative problem‑solving, customer relationship management, and business development.

Configure, install, troubleshoot, network, and maintain Ricoh products and services across multiple platforms.

Lead complex service efforts and mentor peers in resolving advanced technical issues.

Share expertise in equipment operations and adjustments based on specifications and documentation.

Identify opportunities to increase product utilization and customer value.

Serve as a trusted advisor, anticipating customer needs and promoting Ricoh’s full suite of support offerings.

Manage your own schedule while supporting team workload coordination.

Build and maintain strong, professional relationships with customers and Ricoh personnel.

Execute service calls efficiently using Ricoh’s field call management systems.

Deliver training, observe workflows, and present solutions to improve customer operations.

Administrative Duties

Meet response time, repair time, and quality benchmarks while managing costs.

Complete all required documentation, logs, and reports accurately and on time.

Maintain inventory (car stock or on‑site) as assigned.

Performance & Results

Achieve productivity targets aligned with experience and workload.

Participate in Ricoh’s Extra Value programs and ensure proper billing.

Take on additional duties as assigned.

Qualifications

Valid driver’s license and auto insurance per Ricoh policy (for roles requiring travel).

High school diploma required; coursework or experience in computers, electronics, mechanics, networking, and printing software preferred.

Must meet certification requirements outlined in Ricoh’s Technology Services Training Role Inventory (see document).

Self‑motivated, goal‑oriented, and committed to continuous learning.

Strong multitasking, prioritization, and organizational skills.

Excellent interpersonal and communication abilities.

Skilled in conflict resolution and maintaining professionalism under pressure.

Proficient in Microsoft Office and mobile technologies.

Extensive daily travel by car or foot, sometimes in varying weather conditions.

Occasional overnight travel may be required.

Physical demands include lifting up to 50 lbs, moving wheeled objects up to 400 lbs, and frequent bending or kneeling.

May involve shift work, overtime, or on‑call duties.

Periodic stress due to deadlines, service volume, and customer interactions.

Seniority level

Entry level

Employment type

Full‑time

Job function

Customer Service

Industries

Printing Services

Location: Elk Grove Village, IL