Advanced CIP Field Specialist & Solutions Consultant

Ricoh USA, Inc.; Maryland; On-site; USD 56,000 - 77,000; Full time

Benefits offered by this job

401K Plan

HSA

Tuition Assistance

Paid Vacation

FSA

Job summary

Ricoh USA, Inc. is seeking a Field Specialist I, Advanced CIP in Baltimore, MD. The role requires advanced technical knowledge to install, configure, troubleshoot, and train on Ricoh products within assigned areas, acting as a consultant to resolve complex issues and support strategic business initiatives.

The position emphasizes leadership in problem-solving, effective workload management, and maintaining strong customer relationships while meeting service objectives.

Qualifications

• Advanced-level technology skills to work independently and provide strategic analysis and consultative support.
• Requires a valid state driver's license and auto insurance coverage.
• High school diploma; computers, electronics, mechanics, basic networking and printing software experience preferred.

Responsibilities

• Performs advanced solutions services including configuring, installing, troubleshooting, networking, maintaining, and training on a wide variety of products and services.
• Leads others in technical problem-solving and knowledge-sharing; demonstrates leadership during complex situations.
• Promotes Ricoh's support offerings and manages customer relationships across multiple levels.

Skills

Advanced technical skills

Driver's license

Communication skills

Customer service

Multitasking

Education

High school diploma

Tools

Microsoft Office

Networking basics

Job description

Ricoh USA, Inc. is seeking a Field Specialist I, Advanced CIP in Baltimore, MD. The role requires advanced technical knowledge to install, configure, troubleshoot, and train on Ricoh products within assigned areas, acting as a consultant to resolve complex issues and support strategic business initiatives.

The position emphasizes leadership in problem-solving, effective workload management, and maintaining strong customer relationships while meeting service objectives.