Field Specialist I: Advanced CIP Technician & Solutions

Ricoh USA, Inc.; Elk Grove Village (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading printing services provider is seeking a Field Specialist I for their Advanced CIP division. In this full-time role, you will deliver high-level support across Ricoh's products, blending hands-on technical service with customer relationship management. Your responsibilities will include configuring, troubleshooting and maintaining equipment while ensuring excellent customer service. Strong multitasking and communication skills are essential, along with a high school diploma and relevant technical coursework. Extensive travel is required.

Qualifications

• Valid driver's license and auto insurance as per company policy required.
• Self-motivated, goal-oriented, and committed to continuous learning.
• Extensive daily travel and physical demands involving lifting.

Responsibilities

• Deliver high-level support for Ricoh products and services.
• Lead service efforts and mentor peers in technical issues.
• Build and maintain professional relationships with customers.

Skills

Technical support

Customer relationship management

Problem-solving

Multitasking

Communication

Conflict resolution

Education

High school diploma

Coursework in computers, electronics, mechanics, or networking

Tools

Microsoft Office

Mobile technologies

Job description

A leading printing services provider is seeking a Field Specialist I for their Advanced CIP division. In this full-time role, you will deliver high-level support across Ricoh's products, blending hands-on technical service with customer relationship management. Your responsibilities will include configuring, troubleshooting and maintaining equipment while ensuring excellent customer service. Strong multitasking and communication skills are essential, along with a high school diploma and relevant technical coursework. Extensive travel is required.