Senior Field Service Technician — Office Equipment Lead

Ricoh USA, Inc.; Oakland (CA); On-site; USD 35,817 - 44,083; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K

Health Savings Account (HSA)

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh USA, Inc. in Oakland, CA is seeking a Senior Field Technician to service and repair a core set of office equipment at customer sites within the assigned territory.

This role requires electro-mechanical and electronics knowledge, 3+ years of related experience, and one industry certification. You will manage territory and inventory, provide 2nd level technical support to peers, and work with sales to generate leads and upgrades.

Qualifications

• Requires high level technical skills typically gained through technical school and 3+ years of related experience.
• Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level.
• Requires a valid state driver's license and minimum auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.

Responsibilities

• Specializes in the servicing and repair of a core set of highly complex office products.
• Manages territory, inventory, and customer relationships.
• Provides 2nd level technical support to other technicians.
• Actively drives revenue generating opportunities through supply leads, contract sales, and network support contract leads.

Skills

Electro-mechanical

Electronics

Communication skills

Customer service

Troubleshooting

Education

High school diploma

Job description

Ricoh USA, Inc. in Oakland, CA is seeking a Senior Field Technician to service and repair a core set of office equipment at customer sites within the assigned territory.

This role requires electro-mechanical and electronics knowledge, 3+ years of related experience, and one industry certification. You will manage territory and inventory, provide 2nd level technical support to peers, and work with sales to generate leads and upgrades.