Advanced CIP Field Specialist: Technical Solutions Expert

Ricoh USA, Inc.

Indianapolis (IN)

On-site

USD 55,000 - 85,000

Full time

9 days ago

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Benefits offered by this job

Health insurance

401(k) plan

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh USA, Inc. is seeking a Field Specialist I, Advanced CIP in Indianapolis to provide independent strategic analysis and consultative support for service, maintenance, repair, and development of Ricoh products and services.

This role also covers new business and diverse support functions as assigned. The position requires leading others in technical efforts, delivering high-end problem resolution, and proactively identifying opportunities to increase utilization of Ricoh equipment, supplies,

Qualifications

Requires a valid state driver's license and auto insurance per Ricoh policy.
High school diploma; experience with computers, electronics, mechanics, basic network and printing software is desired.
Meets the Technology Services Training Role Inventory and Certification Program requirements.
Certification document reference: https://rworld.ricoh-usa.com/docs/DOC-766716

Responsibilities

Performs advanced solutions & services configuring, installing, troubleshooting, networking, maintaining and training.
Acts as consultant/strategic professional; solves high-end problems and issues.
Leads others in technical or support efforts; instructs on processes and handles complex situations.
Proactively seeks volume-building opportunities to increase Ricoh equipment/service utilization.
Assembles/adjusts/maintains/shares expertise on products and equipment operations.