Senior Field Service Technician - Office Equipment Specialist

Ricoh USA, Inc.; San Bernardino (CA); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement plan (401K)

Tuition assistance

Paid vacation

Job summary

Ricoh USA, Inc. seeks a Senior Field Representative for Field Services Support in San Bernardino, CA. The role focuses on servicing and repairing a core set of office products at customer locations within a defined geographic area.

The ideal candidate will have 3+ years in related service work, at least 2 years as a Technology Service Consultant I, and one Industry Certification. A valid driver's license and auto insurance are required for extensive travel.

Qualifications

• Requires 3+ years of related experience including at least 2 years as a Technology Service Consultant I.
• Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level.
• Requires a valid state driver's license and auto insurance coverage per Ricoh policy for roles with extensive personal vehicle use.

Responsibilities

• Specializes in servicing and repairing a core set of highly complex office products.
• Manages territory, inventory, and customer relationships.
• Provides 2nd level technical support to other technicians.
• Drives revenue opportunities through supply leads, contract sales, and equipment/print assessment leads.
• Performs duties with minimal supervision.

Skills

Electro-mechanical knowledge

Customer service

Verbal communications

Problem solving

Team leadership

Education

Industry Certification

Job description

Ricoh USA, Inc. seeks a Senior Field Representative for Field Services Support in San Bernardino, CA. The role focuses on servicing and repairing a core set of office products at customer locations within a defined geographic area.

The ideal candidate will have 3+ years in related service work, at least 2 years as a Technology Service Consultant I, and one Industry Certification. A valid driver's license and auto insurance are required for extensive travel.