Onsite Field Technician II – Tech Support Pro

Ricoh USA, Inc.; Houston (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K plan

Tuition assistance

Paid vacation

HSA/FSA

Job summary

Ricoh USA, Inc. in Houston, TX is seeking a Field Representative II for MS Onsite Technical Support. The role includes press operation, copier operation, bindery and related service tasks, with a focus on quality and customer satisfaction.

The candidate will perform diagnostics, installation, repairs and maintenance on a core set of office products, calibrate equipment for color accuracy, and ensure timely, error-free work while meeting productivity standards.

Qualifications

• Excellent customer service skills.
• Good organizational skills and ability to prioritize.
• Ability to use, calibrate and troubleshoot office and complex technical equipment.
• Strong communication with clients and team members.

Responsibilities

• Follows Ricoh Service Excellence performance requirements.
• Responsible for copy/mail center services, AV management and related support services.
• Diagnose, install, repair and maintain office equipment and software.
• Calibrate equipment to match color/quality with originals and transfer files as needed.
• Meet deadlines and maintain accurate reporting and documentation.

Skills

Customer service

Organizational skills

Calibration and troubleshooting

Team communication

Education

High school diploma or equivalent

Job description

Ricoh USA, Inc. in Houston, TX is seeking a Field Representative II for MS Onsite Technical Support. The role includes press operation, copier operation, bindery and related service tasks, with a focus on quality and customer satisfaction.

The candidate will perform diagnostics, installation, repairs and maintenance on a core set of office products, calibrate equipment for color accuracy, and ensure timely, error-free work while meeting productivity standards.