Senior Field Services Technician – Residential Fiber Installations

Socket Fiber; Sullivan (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive base pay

Benefits package including medical, d…

401(k) program with employer match

Free Internet in Socket Service Area

Job summary

Socket Fiber is seeking a skilled Field Services Technician – Tier II to perform on-site residential installations and repairs, ensuring a seamless experience for customers connecting to Socket's fiber network. The role requires travel across service areas and involves working in various conditions.

Responsibilities include installing customer equipment, diagnosing connectivity issues, and documenting service activities while maintaining safety and professionalism on every visit.

Qualifications

• High School diploma or equivalent.
• Valid driver’s license with no restrictions.
• Ability to lift up to 70 lbs.
• Willingness to participate in on-call rotation including nights, weekends, and holidays.
• Comfortable working in underground and aerial environments (ladder up to 32 ft; bucket truck).

Responsibilities

• Perform independent installations and repairs for residential customers.
• Install and configure customer equipment, including routers, modems, and Wi‑Fi gateways.
• Deliver exceptional customer experience by being professional, friendly, and knowledgeable during service visits.
• Diagnose and resolve connectivity and service issues with accuracy and efficiency.
• Install, terminate, and test network cabling, adhering to codes and standards.
• Complete accurate and timely documentation of service activities.
• Safely operate company vehicles and equipment per safety protocols and regulations.
• Maintain a clean driving record and represent Socket in the field.

Skills

Communication skills

Safety conscious

Customer service

Attention to detail

Adaptability

Education

High School diploma or equivalent

Job description

Socket Fiber is seeking a skilled Field Services Technician – Tier II to perform on-site residential installations and repairs, ensuring a seamless experience for customers connecting to Socket's fiber network. The role requires travel across service areas and involves working in various conditions.

Responsibilities include installing customer equipment, diagnosing connectivity issues, and documenting service activities while maintaining safety and professionalism on every visit.