Fiber Field Technician I – Residential Installations

Socket Fiber; St. Clair (MO); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive pay + bonus potential

Medical, dental, vision, life, and 401

401k with company match

Free fiber service

Job summary

Socket Fiber is seeking a Field Services Technician - Tier I to deliver expert onsite installation services for residential customers. This role involves travel across service areas and working in diverse conditions while representing Socket with professionalism in the field.

You will drive a company vehicle on a driveway-to-driveway basis, install and test equipment, and provide a seamless customer experience from start to finish. Safety, accuracy, and strong communication are essential.

Qualifications

• High School diploma or equivalent.
• Relevant experience in telecommunications, networking, or field service.
• Must possess and maintain a valid driver’s license with no restrictions.
• Ability to participate in an on-call rotation, including nights, weekends, and holidays.
• Able to work outdoors in varying weather conditions and lift up to 70 lbs.

Responsibilities

• Perform independent installations and repairs for residential and business internet and phone services.
• Install and configure customer equipment including routers, modems, and Wi-Fi gateways.
• Deliver an exceptional customer experience by remaining professional and knowledgeable.
• Diagnose and resolve connectivity and service issues with accuracy and efficiency.
• Install, terminate, and test network cabling in accordance with codes and standards.
• Complete accurate and timely documentation of service activities.
• Safely operate company vehicles and equipment in line with safety protocols.

Skills

Telecom field service

Networking basics

Customer service

Education

High School diploma

Tools

CAT3 cabling

CAT5 cabling

Bucket truck operation

Job description

Socket Fiber is seeking a Field Services Technician - Tier I to deliver expert onsite installation services for residential customers. This role involves travel across service areas and working in diverse conditions while representing Socket with professionalism in the field.

You will drive a company vehicle on a driveway-to-driveway basis, install and test equipment, and provide a seamless customer experience from start to finish. Safety, accuracy, and strong communication are essential.