Field Services Technician – Residential Fiber Installations

Socket Telecom LLC.

Sullivan (MO)

On-site

USD 42,000 - 54,000

Full time

14 days+
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Benefits offered by this job

Competitive pay + bonus potential/comm
Medical, dental, vision, life, and 401
Free fiber service (if available)
Tuition reimbursement for growth

Job summary

Socket Telecom LLC. seeks a Field Services Technician - Tier I to deliver onsite installation services for residential customers, traveling across service areas. You will install and configure customer equipment, test networks, and ensure a high-quality service experience from start to finish.

This role requires a valid driver's license, ability to lift up to 70 lbs, and comfort working outdoors in various weather. On-call rotations, including nights and weekends, are part of the schedule.

Qualifications

  • Experience in telecommunications, networking, or field service.
  • Valid driver's license with no restrictions.
  • Ability to participate in on-call rotation including nights/weekends/holidays.
  • Comfort working in underground and aerial environments (ladders up to 32 ft; bucket truck).
  • Work outdoors in varying weather conditions.
  • Able to lift up to 70 lbs.
  • Able to operate bucket truck weighing up to 300 lbs.
  • Flexible schedule including Saturdays/Sundays.
  • Willingness to obtain a Class E license if offered.

Responsibilities

  • Perform independent installations and repairs for residential and business internet and phone services.
  • Install and configure customer equipment (routers, modems, Wi-Fi gateways).
  • Provide professional, friendly service and ensure a positive customer experience during visits.
  • Diagnose and resolve connectivity and service issues quickly and accurately.
  • Install, terminate, and test network cabling per codes and standards.
  • Document service activities accurately and timely.
  • Safely operate company vehicles and equipment, adhering to safety protocols and DOT/OSHA regulations.
  • Maintain a clean driving record and represent Socket in the field.

Skills

Telecommunications experience
Networking experience
Field service experience
Driver's license
On-call availability
Outdoor work readiness
Lifting capability
Bucket truck operation

Education

High School diploma or equivalent

Job description

Socket Telecom LLC. seeks a Field Services Technician - Tier I to deliver onsite installation services for residential customers, traveling across service areas. You will install and configure customer equipment, test networks, and ensure a high-quality service experience from start to finish.

This role requires a valid driver's license, ability to lift up to 70 lbs, and comfort working outdoors in various weather. On-call rotations, including nights and weekends, are part of the schedule.

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