Field Services Technician – Residential Fiber Installations

Socket Telecom LLC.; Sullivan (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay + bonus potential/comm

Medical, dental, vision, life, and 401

Free fiber service (if available)

Tuition reimbursement for growth

Job summary

Socket Telecom LLC. seeks a Field Services Technician - Tier I to deliver onsite installation services for residential customers, traveling across service areas. You will install and configure customer equipment, test networks, and ensure a high-quality service experience from start to finish.

This role requires a valid driver's license, ability to lift up to 70 lbs, and comfort working outdoors in various weather. On-call rotations, including nights and weekends, are part of the schedule.

Qualifications

• Experience in telecommunications, networking, or field service.
• Valid driver's license with no restrictions.
• Ability to participate in on-call rotation including nights/weekends/holidays.
• Comfort working in underground and aerial environments (ladders up to 32 ft; bucket truck).
• Work outdoors in varying weather conditions.
• Able to lift up to 70 lbs.
• Able to operate bucket truck weighing up to 300 lbs.
• Flexible schedule including Saturdays/Sundays.
• Willingness to obtain a Class E license if offered.

Responsibilities

• Perform independent installations and repairs for residential and business internet and phone services.
• Install and configure customer equipment (routers, modems, Wi-Fi gateways).
• Provide professional, friendly service and ensure a positive customer experience during visits.
• Diagnose and resolve connectivity and service issues quickly and accurately.
• Install, terminate, and test network cabling per codes and standards.
• Document service activities accurately and timely.
• Safely operate company vehicles and equipment, adhering to safety protocols and DOT/OSHA regulations.
• Maintain a clean driving record and represent Socket in the field.

Skills

Telecommunications experience

Networking experience

Field service experience

Driver's license

On-call availability

Outdoor work readiness

Lifting capability

Bucket truck operation

Education

High School diploma or equivalent

Job description

Socket Telecom LLC. seeks a Field Services Technician - Tier I to deliver onsite installation services for residential customers, traveling across service areas. You will install and configure customer equipment, test networks, and ensure a high-quality service experience from start to finish.

This role requires a valid driver's license, ability to lift up to 70 lbs, and comfort working outdoors in various weather. On-call rotations, including nights and weekends, are part of the schedule.