Onsite Fiber Field Technician — Residential Installations

Socket Fiber; St. Clair (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Vision insurance

401(k) with employer match

Free internet in Socket service area

Job summary

Socket Fiber seeks a skilled Field Services Technician - Tier II to perform expert onsite installation services for residential customers. You will install and configure customer equipment, diagnose connectivity issues, and deliver an exceptional customer experience as you work in various service areas across St.

Clair and surrounding areas. The role requires climbing ladders, operating a bucket truck, and lifting up to 70 lbs, with travel across service areas and exposure to outdoor conditions

Qualifications

• High School diploma or equivalent.
• Experience in telecommunications, installation, construction, or utility work.
• Valid driver’s license with no restrictions.
• Ability to participate in on-call rotations (nights, weekends, holidays).
• Able to work in underground and aerial environments (climb ladders up to 32 ft, operate a bucket truck).
• Outdoor work in various weather conditions.
• Lift up to 70 lbs; bucket truck weight limit 300 lbs.
• Flexible schedule including Saturdays/Sundays.
• Willingness to obtain a Class E license if offered.

Responsibilities

• Perform independent installations and repairs for residential customers.
• Install and configure customer equipment (routers, modems, Wi‑Fi gateways).
• Deliver an exceptional customer experience—professional, friendly, and knowledgeable on visits.
• Diagnose and resolve connectivity and service issues accurately and efficiently.
• Install, terminate, and test network cabling per codes and standards.
• Complete accurate, timely documentation of service activities.
• Safely operate company vehicles and equipment in accordance with safety protocols and DOT/OSHA rules.
• Maintain a clean driving record and represent Socket with professionalism in the field.

Skills

Excellent communication

Attention to detail

Safety focus

Self-motivated

Education

High School diploma

Tools

Bucket truck operation

Job description

Socket Fiber seeks a skilled Field Services Technician - Tier II to perform expert onsite installation services for residential customers. You will install and configure customer equipment, diagnose connectivity issues, and deliver an exceptional customer experience as you work in various service areas across St.

Clair and surrounding areas. The role requires climbing ladders, operating a bucket truck, and lifting up to 70 lbs, with travel across service areas and exposure to outdoor conditions