Senior Fiber Field Technician – Onsite Installations

Socket Telecom LLC.; St. Clair (MO); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive base pay

Benefits package including medical,…

401(k) program with employer match

Free Internet in Socket Service Area

Job summary

Socket is seeking a skilled Field Services Technician- Tier II to join our team. You’ll deliver on-site installation services for residential customers, install and configure routers, modems, and Wi-Fi gateways, and ensure a seamless customer experience.

Travel across service areas is required, and you’ll work in various conditions while maintaining safety and documentation. A strong focus on quality, reliability, and professional communication is essential.

Qualifications

• High School diploma or equivalent.
• Valid driver’s license with no restrictions.
• Ability to participate in on-call rotation (nights/weekends/holidays).
• Ability to lift up to 70 lbs and work outdoors in various weather conditions.

Responsibilities

• Perform independent installations and repairs for residential customers.
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
• Deliver an exceptional customer experience with professionalism and knowledge.
• Diagnose and resolve connectivity and service issues accurately and efficiently.
• Install, terminate, and test network cabling per codes and standards.
• Complete accurate documentation of service activities.
• Safely operate company vehicles and equipment per safety protocols.

Skills

Customer service

Field installation

Documentation

Truck operation

Education

High School diploma or equivalent

Tools

Bucket truck operation

CAT5/ CAT3 cabling

LAN/WAN basics

Testing equipment

Job description

Socket is seeking a skilled Field Services Technician- Tier II to join our team. You’ll deliver on-site installation services for residential customers, install and configure routers, modems, and Wi-Fi gateways, and ensure a seamless customer experience.

Travel across service areas is required, and you’ll work in various conditions while maintaining safety and documentation. A strong focus on quality, reliability, and professional communication is essential.