Senior Field Service Technician – On‑Site Troubleshooter

Canon Solutions America; Sacramento (CA); On-site; USD 41,000 - 61,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit and merch

Job summary

Canon U.S.A., Inc. is seeking a Field Service Technician IV to deliver top-tier on-site and shop maintenance in a fast-paced, 24/7 environment.

You will diagnose complex failures, repair equipment to Canon standards, and prepare detailed service reports while supporting advanced product lines. Ideal candidates have 4–6 years of field experience, an electronics/electrical engineering associate degree, and the ability to travel.

Qualifications

• Typically requires general education and/or vocational training plus 4 to 6 years of related experience.
• An Associate’s degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience preferred.
• Direct experience working as a field technician.

Responsibilities

• Diagnose mechanical, software, network, and system failures, using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Prepare reports for analysis of product failure trends and service ability issues with necessary supported documentation, ensuring accurate information and recordkeeping.
• Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned, while also providing direction to less senior engineers.
• Provide solutions of escalated technical and/or customer service-related problem areas for any territory requested.
• Maintain complete working knowledge and aptitude of multiple product lines at the expert level.

Skills

Field service

Electrical

Networking

Diagnostics

Customer service

Education

Associate degree in electronics or electrical engineering

Job description

Canon U.S.A., Inc. is seeking a Field Service Technician IV to deliver top-tier on-site and shop maintenance in a fast-paced, 24/7 environment.

You will diagnose complex failures, repair equipment to Canon standards, and prepare detailed service reports while supporting advanced product lines. Ideal candidates have 4–6 years of field experience, an electronics/electrical engineering associate degree, and the ability to travel.