Field Service Technician I - On-Site Support

Canon Solutions America; Pullman (WA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Transportation allowance

Job summary

Canon U.S.A., Inc. is seeking a Field Service Technician to perform on-site maintenance of Canon-supported products, ensuring top service quality within required policies. The role involves travel, reporting, and strong customer interaction to support branch targets.

Candidates must have a high school diploma, be able to lift 50 pounds, and pass necessary clearances. The position offers a transportation allowance and hourly compensation in a customer-facing environment.

Qualifications

• High School diploma or equivalent required.
• Basic understanding of internet environments and ability to complete PDIF new-hire class.
• Ability to travel with valid driver’s license and acceptable driving record.
• Must obtain security/clearances as required by customers.
• Must be able to lift 50 pounds and be active more than 50% of the time.

Responsibilities

• Report product failure trends and serviceability issues with documentation.
• Provide efficient, responsive field/shop/on-site maintenance.
• Maintain technical information, Field Service Reports, Expense Reports, and Canon property.
• Show strong customer communication and satisfaction skills.
• Maintain the performance of assigned machines.
• Contribute to branch/district metric targets.

Skills

Customer service

Ability to travel

Lift 50 pounds

Driver's license

Education

High School diploma

Job description

Canon U.S.A., Inc. is seeking a Field Service Technician to perform on-site maintenance of Canon-supported products, ensuring top service quality within required policies. The role involves travel, reporting, and strong customer interaction to support branch targets.

Candidates must have a high school diploma, be able to lift 50 pounds, and pass necessary clearances. The position offers a transportation allowance and hourly compensation in a customer-facing environment.