Field Service Technician II: Onsite Diagnostics & Repairs

Canon Solutions America; Irving (TX); On-site; USD 45,000 - 64,000; Full time

Benefits offered by this job

Employee discounts

Dress for Your Day

Volunteer opportunities

Job summary

Canon U.S.A., Inc. is seeking a Field Service Technician to diagnose and repair Canon equipment at customer sites. You will perform on-site and shop maintenance, leveraging basic troubleshooting skills, and ensure compliance with customer policies.

The role requires 1–2 years related experience, ability to travel, and willingness to work 24/7 shifts. The company offers competitive compensation and benefits and supports security clearances as needed.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• The ability to travel (valid driver's license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups with basic troubleshooting.
• Meet and exceed customer demands by providing efficient, responsive maintenance.
• Maintain all technical information and Canon property and reports.
• Provide direction to less experienced technicians.
• Provide solutions for escalated technical and/or customer service issues across territories.

Skills

Basic troubleshooting

Customer-facing communication

24/7 shift readiness

Willingness to travel

Lifts 50 pounds

Education

HS Diploma or GED

Tools

PDIF training

Job description

Canon U.S.A., Inc. is seeking a Field Service Technician to diagnose and repair Canon equipment at customer sites. You will perform on-site and shop maintenance, leveraging basic troubleshooting skills, and ensure compliance with customer policies.

The role requires 1–2 years related experience, ability to travel, and willingness to work 24/7 shifts. The company offers competitive compensation and benefits and supports security clearances as needed.